Refund policy
REFUND POLICY
Last updated: September 8, 2026
90-DAY MONEY-BACK GUARANTEE
Your first RECAL order is covered by our 90-day money-back guarantee, whether you choose:
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Subscription Purchase
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One-Time Purchase
The guarantee starts on your purchase date. If RECAL is not right for you, contact us within 90 days to request a refund. Opened or partially used products are eligible, but a return is required.
HOW TO REQUEST A REFUND
Contact us through our website contact form or email support@myrecal.com with your name and order number. If you cannot find your order number, provide your tracking number.
We will send you return instructions. Return the product, including any remaining contents and its containers, to the address we provide. Please contact us before shipping a return. Customers are responsible for return shipping costs.
Once we receive your eligible return, we will process your refund to the original payment method within 5–10 business days.
SUBSCRIPTIONS
The guarantee covers your first order only. Subsequent subscription shipments are not covered by this satisfaction guarantee.
You can pause or cancel your subscription without fees through your account or by emailing support@myrecal.com. Submit your cancellation at least 24 hours before your next renewal to avoid the next charge.
Requesting a refund does not automatically cancel your subscription. Please include a cancellation request if you also wish to stop future shipments.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, contact support@myrecal.com within 14 days of delivery with your order number and photos. We will arrange a replacement at no cost. This applies to all orders, including subscription renewals.
This policy does not limit any rights you have under applicable law.
CONTACT
Recal Wellness LLC
75 E 3rd St
Sheridan, WY 82801
United States
